Valid from 13 October 2026
JLxSolutions, Jan Lukkarinen
Halmstadinkatu 38 F 49, 10900 Hanko
Business ID: 2156970-6
Phone 040 175 0141, email [email protected]
Safety, 9.90 €/month: quick questions by phone, WhatsApp or text, same-day checks of suspicious messages, priority booking and home visits at member rate (35 € for the first hour, then 17.50 € per started 30 minutes, no travel charge in Hanko).
Carefree, 19.90 €/month: everything in Safety, remote help up to one hour a month, a remote check-up four times a year and two check-up visits at home a year. Check-up visits are billed at member rate after the visit.
Holiday Home: spring opening and autumn closing at your holiday home for a fixed 55 € per visit, plus phone help from May to September.
Safety includes about 30 minutes and Carefree about 60 minutes of phone, message and remote help a month. Scam checks don't count towards this. If you clearly need more in some month, we agree on the extra work and its price in advance.
Parts, devices, software licences, data recovery, larger repairs and installations, and travel outside Hanko. These are billed separately at member rates, and the price is always agreed before work starts.
The monthly fee is paid in advance, either as a PayPal subscription charged automatically once a month, or by invoice with 14 days to pay. Home visits are billed after the visit. Prices are final, no VAT is added. Price changes are announced at least one month in advance, and you may end the agreement before the change takes effect.
The labour share of work done in your home or holiday home qualifies for the Finnish household tax credit and is shown separately on the invoice. Phone and remote help, travel and parts do not qualify. The credit has the yearly own share set by the Finnish Tax Administration.
The agreement runs until further notice. You can end it at any time by phone, message or email, or by cancelling the PayPal subscription. It ends at the end of the current month, and a month already paid is not refunded, except when you use your right of withdrawal.
Remote access is only opened when you are at the device and give permission each time. You can end it at any time. I don't store your passwords. I help you set up a password manager or a password book that you keep yourself.
For the service I keep your name, contact details, address, details of your devices (model and operating system), notes of contacts and visits, and invoices. They are used only to provide the service and for billing, and are not passed on. If you pay with PayPal, PayPal processes your payment details under its own terms. Customer data is deleted when the agreement has ended and it is no longer needed. Invoices are kept for the time required by Finnish accounting law. You can ask to see, correct or delete your data. More in the general terms and privacy notice.
Otherwise the JLxSolutions general terms apply. We look after backups of important files together, but the final responsibility for your own data is yours.
If something goes wrong, contact me first and we'll sort it out. If we can't agree, you can get free help from Finnish consumer advice services and take the matter to the Consumer Disputes Board.
If you made the agreement online, by phone or in your home, you have the right to withdraw from it without giving a reason within 14 days of the day the agreement was made. To withdraw, tell me your decision clearly, for example by email, letter or phone. You may use the form below, but you don't have to. It is enough that you send your notice before the 14 days have passed.
Effects of withdrawal. I will refund payments received no later than 14 days after your notice, using the same payment method you used. If you asked for the service to start during the withdrawal period, you pay a proportional share for the service provided before your notice. If a single service, such as a home visit, has already been fully performed at your request and you knew this in advance, there is no right of withdrawal for it.
Complete and return this form only if you wish to withdraw from the agreement.
To: JLxSolutions, Jan Lukkarinen, Halmstadinkatu 38 F 49, 10900 Hanko, [email protected]
I hereby give notice that I withdraw from my agreement for the following service: Digital Care, plan:
Agreement made on (date):
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
JLxSolutions